PROBLEM
The smart home experience was fragmented across devices, with inconsistent mental models that created confusion and eroded user trust.
OUTCOME
I built a unified mobile and hardware vision grounded in how people think about their home, not individual devices. That shift clarified the experience and strengthened trust and peace of mind.
Peace of mind
A custom dashboard of widgets that allowed customers to add cards representing experiences that they cared about most—at a glance.
Zones
Even the control experience was rethought—based on zones in the home, a mental model akin to how customers thought about their homes.
A sampling of the component system and patterns we built to keep the experience consistent as the product scaled.
Before and after of the unified app experience.
Leading both hardware and software design at Vivint, we established a unified brand language—delivering a cohesive experience across hardware and software for the first time in the company’s history.
TO THE NEXT
