I defined a cohesive mobile vision and phased roadmap for the smart home, aligning execs and enabling higher-quality shipping across hardware and software.
PROBLEM
The smart home experience was fragmented across devices and surfaces, with inconsistent mental models that created confusion and chipped away at user trust.
OUTCOME
I built a cohesive mobile and hardware vision rooted in the user’s mental model of their home, not disconnected devices. That shift brought clarity to the experience and ultimately strengthened peace of mind and trust.
Peace of mind
A custom dashboard of widgets that allowed customers to add cards representing experiences that they cared about most—at a glance.
Zones
Even the control experience was rethought—based on zones in the home, a mental model akin to how customers thought about their homes.
A sampling of the component system and patterns we built to keep the experience consistent as the product scaled.
Leading both hardware and software design at Vivint, we established a unified brand language—delivering a cohesive experience across hardware and software for the first time in the company’s history.
TO THE NEXT
